One Crucial Window Replacement Element You May be Ignoring

Jan 20, 2012 No Comments by

When homeowners shop for replacement windows, one of the biggest mistakes made is overlooking an essential element of the purchase—the warranty offered on the product/parts and labor.

The most important aspect of making sure your purchase is properly protected is to get a warranty in writing. If all you get is somebody’s word that he will fix anything that breaks, then what you actually have is a big, fat zilch. Verbal agreements count for virtually nothing should you get into a dispute over subpar workmanship or product defects.

Ask the contractor/installer upfront what type of warranty is offered and what exactly it covers. You should also insist on reading this warranty before you purchase a product and let a contractor/manufacturer/retailer go to work on the installation.

Warranties on windows can range anywhere from ten years to as long as you own the home you installed the windows and longer. Your warranty on the product may require installation by a contractor approved by the window manufacturer. If your warranty requires this, then you must verify that the contractor you have chosen has been approved by the maker of the product.

Another thing to ascertain is whether the warranty on product is pro-rated, meaning as the windows age, the warranty offers less than full coverage for repair or replacement. Pro-rated warranties present an opportunity for manufacturers and installers to wriggle out of their responsibilities and should therefore be avoided. Also, find out if the warranty on the product is transferable, meaning you can transfer the warranty on the windows to the next person who purchases your home. This is an attractive feature when it comes time to sell.

In terms of labor, many contractors do not offer service warranties. You should try to find an installer that guarantees labor for the full term of the warranty. You should also pin the contractor down as to who will be servicing the product if any issues arise after the installation.

Finally, as one expert put it: “a warranty is only as good as the product on which it is placed, and only as good as the company providing it.” In other words, a lifetime warranty is no good if the manufacturer or contractor who offers it is going to go out of business tomorrow. So, it’s your job to vet any person or company you choose to purchase windows from before you even take a look at the warranty they offer.

Home Improvement, Home Services, Installation, Windows

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